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PAYMENT

PAYMENT

  • A 50% deposit is required to secure your order

  • The remaining balance is due upon completion

  • Payments accepted via bank transfer (UK) or Wise (international)

  • All sales are final (no refunds/exhanges/cancellations/returns) - final design must be approved before tufting begins

DELIVERY/SHIPPING

DELIVERY/SHIPPING

  • Tracked delivery calculated separately

  • Worldwide shipping available

  • International orders may be subject to customs fees or import taxes

  • Any customs charges or additional fees are the responsibility of the buyer and may be requested before delivery or upon arrival

TURNAROUND TIME

TURNAROUND TIME

  • Rugs are handmade to order

  • Estimated completion time: 2-6 weeks

  • Turnaround time may vary depending on design complexity and current order volume

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